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Frequently Asked Questions

LASER HAIR REMOVAL/REDUCTION FAQs

  • Expect about a 90% hair reduction from 6 treatments over a 9 to 15 month period.
  • Each session takes 5 minutes to 1 hour depending on the body area.
  • The interval between treatments is 4 weeks for head, 8 weeks for torso and lower body areas.
  • Please DO shave the area of treatment the night before your visit. DO NOT wax, thread or pluck the hair for at least six (6) weeks prior to your laser treatment. DO NOT tan for at least two (2) – four (4) weeks prior to your treatment.
  • PAIN – Tell us to stop the procedure if pain is more than 4 on a scale of 10 during treatment. Most patients feel pain scale of 2 to 3.
  • If the treatment area is face, preferably come with your makeup off.
  • Do not use on treatment areas: any skin lightener, exfoliation products or bleaching creams 2 days before and 2 days after treatment or until all pinkness has subsided.
  • Do not apply any creams, lotions or deodorant on the area to be treated prior to treatment.
  • Notify us of any change in medications or medical history since last visit –eg. Pregnancy or new tattoos or moles (on the area of treatment).
Yes!
However RESULTS WILL VARY & CANNOT BE GUARANTEED.
Generally speaking, after 4 Treatments, you should see & feel noticeable results!
No, It should not.
Pain / Discomfort – Many patients describe the sensation as ‘warm sensation’ or snap of a rubber band with pain scale of 2 to 3. It is your responsibility to inform us if your pain during the procedure is more than 4 on a scale of 10. 1 being the least and 10 being the worst pain you ever had.
  • After you leave the clinic, if there are any problems in the next 24 hours, please contact the clinic immediately especially if pain or burning sensation is at level 4 or more and is not improving OR if a burn or a blister formation has occurred.
  • After treatment, avoid direct sun exposure or tanning on treated area for 3 days to prevent complications.
  • Use Sunscreen – Sunscreen SPF 30 or higher is highly recommended.
  • To wash, use tepid water and mild soap. Do not use hot water on freshly treated areas until pinkness has subsided.
  • Please note the important risks of this procedure – Scarring & Discoloration that can be permanent.
  • FOLLOWING THESE IS IMPORTANT FOR BEST RESULTS

  • Burning
  • Scarring
  • Discoloration (hypopigmentation or hyperpigmentation)
  • THESE CAN BE PERMANENT
If you purchase a 6 Treatment Series, we will treat you for FREE even past the 6th treatment, for 2 years from the date of purchase. In addition, after 2 years, you get discounted “maintenance” price per session. (Not available with Groupon or in-house Groupon offers.)

MICRONEEDLING FAQs

  • Our Mesopen technology prevents skin damage caused by other “roller” types of microneedling.
  • Fractional laser resurfacing burns the epidermis while microneedling does not.
  • Skin tightening lasers have longer recovery time as heating and burning of the skin layers is part of the treatment process.
  • Intense Pulse Light, or Fotofacial is more expensive and somewhat riskier.
  • We provide anesthetic cream for your comfort before the procedure.
  • Home devices are not as powerful and therefore do not work as well. They are more appropriately a supplementary option in addition to clinical microneedling.
  • Expect to see a difference in the appearance of your skin with each Microneedling treatment.
  • Your face will be red and warm immediately following the procedure, this will reduce within 12 hours.
  • PAIN – Tell us to stop the procedure if pain is more than 4 on a scale of 10 during treatment.
  • Preferably come with your makeup off.
  • Do not use on treatment areas: any skin lightener, exfoliation products or bleaching creams 2 days before and 2 days after treatment or until all pinkness has subsided.
  • Do not apply any creams, lotions or deodorant on the area to be treated prior to treatment.
  • Notify us of any change in medications or medical history since last visit –e.g. Pregnancy or new tattoos or moles (on the area of treatment).
Yes!
However RESULTS WILL VARY & CANNOT BE GUARANTEED.
Generally speaking, after 4 Treatments, you should see & feel noticeable results!
No. It should not.
Pain / Discomfort – Many patients feel nothing, although some sensitivity may occur on the edges of the face or near lips. It is your responsibility to inform us if your pain during the procedure is more than 4 on a scale of 10. 1 being the least and 10 being the worst pain you ever had.
  • No exfoliation. Let the scabs heal naturally.
  • Keep the skin moist. We prefer you use a high quality coconut oil.
  • Use Sunscreen – Sunscreen SPF 30 or higher is highly recommended.
  • To wash, use tepid water and mild soap. Do not use hot water on freshly treated areas until pinkness has subsided.
  • Please note the important risks of this procedure – Scarring & Discoloration that can be permanent.
  • FOLLOWING THESE IS IMPORTANT FOR BEST RESULTS

The 3 main risks are:

  • Skin Infection
  • Discoloration (hypopigmentation or hyperpigmentation)
  • Skin Infection
  • THESE CAN BE PERMANENT

ULTRASONIC FACIAL FAQs

An Ultrasonic Facial is a high tech facial that uses ultrasonic waves to gently exfoliate and give your skin a soft, youthful and radiant glow. Your skin will have that “lit from within glow”, making it the perfect treatment to indulge in before a big event. Procedures take less than 10 minutes and the results can last up to one month.
  • Exfoliates dead skin cells
  • Cleanses your skin
  • Improves skin texture and tone
  • Unclogs and cleanses pores – improves blackheads, whiteheads and improves acne
  • Enhances skin care product penetration & efficacy
  • Non invasive and no down time
  • Facial takes less than 10 minutes
  • Results are immediate and last up to one month.
No, it is not painful at all. You can expect to have no redness or irritation after your facial. It’s not rough on the skin, and there’s no messy crystals left over on your skin after. This facial treatment doesn’t use crystals or chemicals and is perfect for sensitive, sun-damaged and acne prone skin.
  • The procedure is generally safe but there are some risks involved, these risks are minimal.
  • Our burn rate is less than 0.1%.
  • You need to be aware of these risks before undergoing this procedure.
  • There is a risk of burns if the spatula stays on the skin too long.
  • It’s best to skip the ultrasonic treatment if you have an autoimmune disorder, heart disorder or cancer.

COOLSCULPTING® FAQs

The CoolSculpting procedure is designed for people who want to eliminate fat bulges in specific areas. The CoolSculpting procedure is not a weight loss solution (unlike weight loss surgery, such as gastric bypass). People who choose CoolSculpting often want a non-surgical alternative to liposuction. Good candidates for the CoolSculpting procedure have noticeable fat bulges in certain areas.
You should not have the CoolSculpting procedure if you suffer from cryoglobulinemia, cold agglutinin disease, or paroxysmal cold hemoglobinuria. The CoolSculpting procedure is not a treatment for obesity. As with any medical procedure, ask your physician if the CoolSculpting procedure is right for you.
The frozen fat cells become crystallized, then die. The dead fat cells then are naturally processed and eliminated by your body. Some patients wonder if the results are permanent. CoolSculpting results are long term because those fat cells, and that fat bulge, are gone for good.
You may start seeing changes in your body as quickly as 3 weeks after your treatment. The most dramatic results are usually visible after 2 months. Several months after your treatment, your body will still continue to flush out fat cells.
After your CoolSculpting treatment, no special supplements are required. You won’t need to change any of your lifestyle habits because it’s not a diet and exercise program. Many people do feel more motivated to take good care of themselves after a CoolSculpting treatment. They look better, they feel better, and they want to keep their reshaped body healthy.
It can be uncomfortable. As the name suggests, the CoolSculpting procedure can be a little chilly. Controlled cooling is delivered via an applicator to freeze the targeted fat. Though you may feel intense cold initially, this feeling usually subsides within 5 to 10 minutes as the area numbs. Because most applicators use a vacuum to draw fatty tissue into the applicator cup, you may also feel some pulling, tugging, and/or mild pinching.
Some people may experience pain or discomfort after CoolSculpting as the nerves “wake up”. If this happens, let us know. There are methods the doctor can suggest to help minimize the pain.
It may take as little as one office visit to achieve your goals. With different applicators to choose from, your clinician can design a treatment plan that can give you your desired results. For some people, a customized treatment plan may include more than one CoolSculpting treatment. For example, you may want freeze away fat from your inner and/or outer thighs – and also get rid of that muffin top.
The CoolSculpting procedure will NOT help you lose weight. However, if you want to lose unwanted fat and look slimmer in your clothes, then CoolSculpting may be right for you.
Many people, after seeing the results from their CoolSculpting procedure, feel even more motivated to stay close to their ideal weight. However, if you do gain weight, you may gain it evenly all over your body, not just in the treated areas.
During the procedure you may experience sensations of pulling, tugging, mild pinching, intense cold, tingling, stinging, aching, and cramping at the treatment site. These sensations subside as the area becomes numb. Following the procedure, typical side effects include temporary redness, swelling, blanching, bruising, firmness, tingling, stinging, tenderness, cramping, aching, itching, or skin sensitivity. Sensation of fullness in the back of the throat after submental area treatment. These effects are temporary and generally resolve within days or weeks. Though rare, some additional side effects may occur. As with any medical procedure, ask your physician if the CoolSculpting procedure is right for you.

WHAT ARE YOUR REFUND POLICIES FAQs?

Your payment is based on purchasing number of treatments. Refund is based on unused treatments not based on unused time, e.g. Laser Hair Removal Series – Your payment is based on purchasing 6 treatments. NOT 2 yrs. In the 2 yr. Appearance Plan phase (after your 6th treatment), we reserve the right when to treat you and how many times to treat you. If you receive 6 treatments, no refund is due. All refund prorating will be based on unused treatments. There is no prorating for time, e.g. If you purchased a package of 6 and received only 4 treatments in 8 months and request a refund. You have 2 unused treatments and 16 months left before your 2 yr. appearance plan expires. A prorated refund (see below) will be given for 2 unused treatments, NOT based on remaining 16 months. This policy will be voided if you transfer services to another location and will be replaced by the receiving clinics current policy.
YOU WILL BE CHARGED FULL PRICE PER TREATMENT of the procedure. The price per treatment of the procedure you purchased is on our price list sheet and will be provided to you on request. All discounts (e.g. monthly specials) and credits issued when you bought the service will be lost. Service will be prorated using price per treatment listed on the price list sheet. If you earned friends and family credit – this will be LOST if you cancel/break this agreement. A prorated balance will be refunded.
You will NOT be charged FULL PRICE per treatment of the procedure to calculate prorated balance. You will be charged the price per treatment based on your package. The balance will be used towards a new package. You will be eligible for the month’s special etc. If this results in you owing money, you can pay the difference and start the new package. If this results in us owing you money, this will be kept as credit for future use. (Credit expires 90 days from new purchase).
You can buy a new package at 2 yr. Appearance Plan (maintenance) price.
This is part of the risk of the procedure and will be/was explained to you when you signed the contract. Our goal is to eliminate/minimize the risk of burn or any other adverse event, but we want to be upfront with you so you can make a well informed educated decision.
No refunds will be given after services are rendered.

ARE THERE ANY ADDITIONAL FEES?

No Show Fee: $75 – If you do not show up for your scheduled appointment
Cancellation Fee: $75 – If you cancel appointment without giving us a 24hr notice
Shaving Fee: $75 – If you come in without shaving (exception – first treatment or unless we asked you not to shave)
Photocopy Fee: $10 – For a copy of your records. Please submit a written request.

 

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